Frequently Asked Questions
Product Information
Is the art framed?
Yes our matte posters arrive framed and ready to hang, we also offer ready to hang canvasses.
What size do the prints come in?
6"x8" (excluding canvas) - Perfect for a gifting item for an office, bedroom or restroom.
12"x16" - A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!
18"x24" - Our most popular size, looks great hung in living rooms or bedrooms.
24"x32" - The big daddy, our statement piece, looks great either hung on the wall or leant against it.
What materials do you use?
We use high quality pine wood frames in black, white, light wood and dark wood.
Shatterproof plexiglass.
Non reflective 170gsm classic matte paper.
Our canvasses are 2 inches thick and made of responsibly sourced FSC-certified wood stretcher bars, cotton-polyester blend (300-350gsm, 350-400 microns).
The Process
Do I get a preview before buying?
Because each design is a manual process, we don’t offer instant previews — but you’ll receive your first one within 24 hours. And don’t worry, you get unlimited revisions until it’s perfect.
How does it work?
1. Pick your design
2. Supply us with any relevant information in the boxes provided
3. Upload a picture
4. Approve the design sent by us
5. Receive your delivery and enjoy your art!
How do you make the designs?
We use the power of AI to help kick off the illustration process — then it’s refined manually to make sure your dog’s personality shines through. It’s the perfect mix of tech and touch.
Shipping and Payment Methods
Do you ship worldwide?
Yes! We ship to most countries around the world for FREE!
We work with fulfilment partners across the globe, so your order is printed and shipped from the location closest to you — keeping delivery times faster.
How long will my order take to arrive?
Estimated times of arrival AFTER APPROVAL of designs:
UK - 3 to 5 business days
USA - 4 to 6 business days
Australia - 4 to 6 business days
Please get in touch for other territories.
Will I get a tracking number?
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates via email.
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
Refunds/Cancellations
What is your refund policy?
We offer unlimited reviews and you will approve your art after purchase before we send to print.
If you change your mind before approval of the design, we will give you a full refund.
However, since every piece is custom-made, after approval we don’t accept returns.
Miscellaneous
My order has arrived damaged. What do I do?
Please get in touch and provide an image of the damage. We will get a replacement sent to you as soon as possible.
My order has been lost in the post. What do I do?
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order to you.
I'm not available to receive my order at home. What are my options?
If you are not able to receive your order at the address, the shipment may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to sender. In this instance, please get in touch with me as soon as possible.
Do you provide gift messages?
I'm sorry but at this stage, we cannot provide gift messages with orders.
Do you offer gift wrapping?
Not yet, but every order is packed with love and mild mischief.
My dog is weird. Will your stuff suit them?
Especially them.